Trial before purchase
Customers should use the free trial before buying. The trial helps confirm the POS fits the shop workflow, devices, receipt printer, tax settings, and counter setup.
Refunds
Cancellation and refund policy.
Saleculator offers a 30-day trial so customers can test installation, billing, receipts, devices, reports, and backups before buying.
Digital license delivery
Paid Saleculator licenses are digital software licenses. After activation details or a serial key are issued, the order is generally treated as fulfilled.
Refund window
Refund requests may be considered within 7 days of payment if the license has not been activated or if Saleculator support confirms a material activation or delivery failure that cannot be resolved.
Reactivation and transfer
Same-device reactivation is free forever for a valid licensed installation. Device transfer is free during the first year from purchase; after the first year, each transfer to another device is chargeable.
Non-refundable cases
Refunds are normally not available after successful activation, for completed setup/support services, for customer hardware/network issues, for unsupported operating environments, or where the customer skipped reasonable trial testing.
Cancellations
Orders for digital licenses may be cancelled before license delivery or activation. Trial requests can be abandoned without payment.
Refund process
Send refund requests to shameer@saleculator.com with purchase email, payment reference, business name, reason, and screenshots where relevant. Approved refunds are processed through the original payment method where supported by the payment provider.