Cancellation and Refund Policy

At Saleculator, we strive to ensure your satisfaction with our platform. Please review our cancellation and refund policy carefully before making any purchase.

1. Subscription Cancellation

• You may cancel your subscription at any time through your account settings.
• Services will remain active until the end of the current billing cycle.
• Cancellation does not automatically trigger a refund unless explicitly covered under the refund eligibility below.

2. Refund Policy

• Annual Plans: A 7-day full refund is available for new customers. Requests made after 7 days are not eligible.
• Monthly Plans: No refunds are provided.
• Add-on Services (e.g., ZATCA, GST integrations, campaigns): Non-refundable once activated or used.
• Refunds are always processed back to the original payment method.
• Refunds, where applicable, will be credited in INR (Indian Rupees). In case of cross-border payments, the net credit after currency conversion, exchange losses, or bank charges may vary and is outside our control.

3. Refund Timelines (International Payments)

To ensure transparency for international transactions, we follow these timelines:

A. Our Internal SLAs

• Acknowledgement: Refund requests are acknowledged within 1 business day.
• Decision: Eligibility is confirmed or declined within 3 business days (once complete details are received).
• Initiation: Approved refunds are initiated with Razorpay within 24 hours.
• Proof: ARN/Refund reference will be shared within 72 hours of initiation upon request.

B. Completion Timelines (after initiation)

• International Credit/Debit Cards (Visa/Mastercard/Amex, etc.): 5–10 business days for the credit to reflect.
• Pay Later / EMI via partner providers: 5–7 business days (provider-dependent).
• International Bank Transfers (where enabled): 5–7 business days, subject to cross-border compliance checks.
• Failed/Duplicate Transactions: Auto-refunds typically settle within 7–10 business days.

Note: Razorpay initiates refunds instantly once triggered. The actual time to reflect depends on the card-issuing bank or payment provider.

4. Chargebacks & Disputes

• If you raise a dispute with your card issuer, we will respond within 3–5 business days with supporting documentation.
• Resolution of chargebacks is subject to card-network rules and may take 75–120 days from the date of filing.
• During this process, refunds cannot be processed separately to avoid duplication.
• Refund requests raised through third-party channels (banks, card issuers, etc.) will be treated as disputes/chargebacks and follow these timelines.

5. How to Request a Refund

Please email us at support@saleculator.com with:

• Transaction ID / Payment Reference
• Reason for cancellation/refund
• Supporting documents (if applicable)

Our team will review and respond in line with the timelines above.

6. Compliance & Documentation

For international transactions, we may require additional documents (invoice copy, ID proof, or usage logs) to comply with banking, taxation, or regulatory requirements. Delays in providing documents may impact processing timelines.

Last updated: 02 October 2025